Our lamps come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. Where a failure does not amount to a significant fault, Globe Importers is entitled to choose between providing you with a repair, replacement or refund. The manufacturer warrants the lamp to be free from defects in materials for 12 months from the date of purchase. To claim under this warranty, please contact Globe Importers with proof of purchase.